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Customer Experience

CUSTOMER EXPERIENCE & FEEDBACK

HOW IS YOUR BUSINESS PERFORMING?

Gaining feedback from customers and employees is often the only way to accurately determine how well your business is performing, and more importantly, provide insight into where changes need to be made.

INVALUABLE INSIGHT

We can advise on a range of technical solutions that will enable you to efficiently collect and collate feedback. Using techniques to accurately measure and monitor feedback will support your strategies to achieve wider business goals.

We currently offer technical solutions in the following areas:

  • For Customer Experience – Transform brand value by measuring and understanding customer opinions at every touchpoint in their journey.
  • For Employee Engagement – Revolutionise company performance by monitoring and acting on employee feedback in real-time
  • For Teaching & Training – Accelerate learning outcomes with real-time formative assessment right inside your PowerPoint slides.
  • For Events & Conferences – Elevate your conference with interactive PowerPoint, live polling and instant feedback throughout the day.
Customer feedback management solutions UK
The Tech Broker - impartial advice

Turn group feedback into actionable insights. Instantly.

Customer Experience | Employee Engagement  | Teaching & Training  | Events & Conferences

Customer experience improvement solutions

For Customer Experience

Transform brand value by measuring and understanding customer opinions at every touchpoint in their journey. 

Employee feedback solutions UK

For Employee Engagement

Revolutionise company performance by monitoring and acting on employee feedback in real-time.

Teaching and class feedback solutions

For Teaching & Training

Accelerate learning outcomes with real-time formative assessment right inside your PowerPoint slides.

Events and Conference feedback solutions

For Events & Conferences

Elevate your conference with interactive PowerPoint, live polling and instant feedback throughout the day.  

Customer experience with OMBEA Insights UK

The OMBEA Insights™ Family

Smart insights for customer experience and employee engagement.
Measure, understand, and act on real-time feedback from important touchpoints. Our platform collects and summarise people’s opinions, feeding you a constant stream of new ideas for growth.

experience-ombea-insights2

The OMBEA Response® Family

Audience response directly in Microsoft® PowerPoint®.

Our audience response system displays live results from people’s opinions and knowledge. It’s super-easy to use with your Microsoft PowerPoint slides for voting, engagement and assessment.

EXPLORE YOUR OPTIONS

Customer experience improvement solutions

For Customer Experience

Did you know that…

  • You’re up to 12 times more likely to sell to an existing customer than a prospective one.
  • 80% of companies say they deliver “superior” customer service but only 8% of customers agree.
  • A typical business hears from 4% of it’s dissatisfied customers.
  • It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.
  • 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.
  • It takes 12 positive experiences to make up for one unresolved negative experience
  • 3 in 5 (59%) would try a new brand or company for a better service experience.
  • News of bad customer service reaches more than twice as many ears as praise for a good service experience.
  • On average, loyal customers are worth up to 10 times as much as their first purchase.

HAPPINESS IS KEY

The impact of keeping customers happy is clear. From easier transactions to stronger brand equity, it’s vital that you understand what makes your customers tick.

BUT IT’S HARD

It’s a huge challenge to figure out what customers want. You know those low survey response rates? They’re low because customers rarely have the time for them.

WHAT YOU NEED

You need a way for your customers to give you their opinions without breaking a sweat. And you need a way of quantifying it all so you can act on the insights they share.


You need OMBEA Insights™

Customer experience OMBEA InsightsOMBEA Insights helps you measure the customer journey in real-time. Feedback from multiple locations is gathered in one convenient dashboard so you can understand it more clearly. Once you decide how to act on the information, our platform helps you bring your ideas to life more quickly.

Track customer satisfaction as often as you track revenue.

OMBEA ExpressPod makes it effortless to turn customer satisfaction into a daily KPI, such as NPS.

It’s a free-standing kiosk featuring five buttons and a smiley question of your choice. It’s a free-standing kiosk featuring five buttons and a smiley question of your choice. Multiple ExpressPods at different locations can be combined to give you even wider feedback possibilities.

Poll customer priorities.

Place additional ExpressPods onsite to pose multiple-choice questions. They’re so easy for your customers to use that you’ll get mountains of actionable feedback in no time. And since changing the question is so simple, ExpressPods can be as agile as you like.

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Employee feedback solutions UK

Track Employee Engagement. Live.


Happy companies win

Stronger company performance comes more easily when your staff are motivated. This means it really pays dividends to understand how your staff feel and what they have to say.

People are complicated!

Listening to everyone, all the time, is hard! People are complicated and ever changing. Even if you could get their feedback, how do you summarise everything in a coherent and useful way?

Here’s what you need

Annual surveys are too slow to be useful. Staff appraisal notes are hard to transform into action plans. You need a smarter way to capture fast and frequent feedback from every employee.


Employee feedback solutionsYou need OMBEA Insights™

OMBEA Insights helps you keep your finger on the pulse. It combines feedback from OMBEA ExpressPods and Quicksurvey to build up a real-time picture of how staff are feeling and what they think. Now you can drive the changes that matter at different locations, all day long!

ExpressPod – Quantitative Data.

ExpressPod quantifies staff feelings as an index to give you a powerful daily KPI.

OMBEA ExpressPod employee feedback with KPi
Quick Survay employee feedback

QuickSurvey – Qualitative Data.

QuickSurvey helps you easily collect freeform feedback on staff thoughts and ideas.


Your Daily Engagement KPI.

ExpressPod is a free-standing kiosk featuring five buttons and a smiley question of your choice, such as ‘How was your shift today?’. Employee votes are presented as a simple KPI that quickly reveals peaks and troughs in motivation throughout the day, the month or the year.

You can use multiple ExpressPods at the same time to get the full picture. For example place ExpressPods in different offices, by the clocking-in machines, in the staff canteen, or anywhere else you would like to pinpoint performance drivers.

Employee feedback with OMBEA survay


Employee poll feedback solutions

Understand Preferences.

ExpressPods can also pose multiple-choice questions whenever you like. In doing so, they help you focus on what staff want. Since they’re anonymous, and so easy to use, you’ll get mountains of feedback to help you make better decisions in no time.


Employee feedback with Smart Phones for polling

Smarter feedback.

QuickSurvey gathers more detailed responses from staff. It’s a location-specific mobile survey. Think of it as a smart suggestion box that you can use to collect thoughts on more complex matters, new ideas to transform the workplace, or anything else that’s important to you.

Being so simple to access, more staff will use it to give you more feedback at every level.


Engagement Overview.

Whether you use the ExpressPods, QuickSurvey, or both, the Insights dashboard is your control centre. This is where the data is woven together so you can pull out the ongoing insights that will help you increase employee engagement and productivity.

Employee feedback dashboard analysis

Insights Dashboard

It’s all here. Benchmark performance, identify productivity drivers, or pinpoint weaknesses by location or by time. Our dashboard presents your data in a way that is easy to understand large volumes of ongoing feedback.

  • Real-time and Scheduled Reporting
  • Timeline and Location Comparisons
  • NPS and Insights Index

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Teaching and class feedback solutions

Supercharged Learning.

Our response system adds live polling to your Microsoft PowerPoint slides. It’s ideal for small group teaching, huge lectures, and everything in between.

Educators around the world get…

Teaching and training feedback with audience OMBEA response

…when using OMBEA to assess students, track attainment, elicit opinions or engage parents.
And sometimes, just for fun!

Teaching OMBEA testimonials

Teaching response OMBEA testimonials

As easy as 1,2,3…

OMBEA Response is our interactive voting software. It’s drop dead easy to add polling questions to your PowerPoint slides so you can capture live student feedback throughout your teaching.


1 Build your slides.
If you know PowerPoint, you already know OMBEA Response. Just add polling questions to your slide deck.



2 Start teaching.
Students respond with OMBEA ResponsePads or their own smartphones, tablets and laptops.



3 Get Results.
Share live results as you go and use our reporting suite to inspect the detail from multiple angles.


Interactive Teaching with OMBEA Response
OMBEA Response is ideal for interactive teaching methods such as:

  • peer instruction,
  • flipped classrooms,
  • and agile learning.

With a range of powerful question types available, every student will benefit from ongoing formative assessment and engagement.

Student engagement

Learning outcomes improve when students are engaged through dialogue. A combination of group discussions and educator Q&A is simply the best way to raise results.

Too many students?

The problem comes when group sizes increase and dialogue becomes difficult. How do you hold a conversation with tens, or hundreds, of students at the same time?

Include everyone

OMBEA Response makes it easy to involve everyone, no matter the class size. Whether you’re teaching 20 or 2,000, OMBEA Response gives every student a voice.


OMBEA Response Microsoft PowerPointEasier to use.

Interactivity is driven by OMBEA Response™ for Microsoft PowerPoint. Designed from the ground up to be the easiest audience response software you’ll ever use. Just add some interactive slides, collect responses and see the results instantly.


OMBEA response with smarter handsetsSmarter handsets for any class size, huge or small.

Students respond using OMBEA ResponsePad™ or their own tablets and smartphones via OMBEA ResponseApp™. You can combine both in one classroom to ensure every student is included.


OMBEA response with powerful reportsMore powerful learner insights.

Generate instant reports in Microsoft Excel and Adobe PDF format. From summary overviews to demographic analysis, the reports make light work of heavy data. Go a stage further and merge data from multiple presentations for the bigger picture.


Campus Management with OMBEA Connect™

Your central data hub.

OMBEA connect campus managementView all the response data from your entire campus in one place with OMBEA Connect.

Track and improve performance.

Give presenters and students access to personalised overviews of pass and fail rates, detailed performance, and attendance.

Site Analytics.

OMBEA Connect tracks details on OMBEA use by Presenter or by Department so you can improve adoption as you grow.

Central Management.

Manage all your users from one simple dashboard. Delegate control and administration by department for straightforward management.


1SIMPLE TO USE

Designed to be a natural part of your PowerPoint presentations. If you know how to use PowerPoint, you already know how to use OMBEA Response!

2

SMARTER QUESTIONS

Use OMBEA Response for multiple-choice, multiple-response, grouping, and even free-text word cloud questions to get the feedback you need.

3

POWERFUL DATA

Export data in multiple ways. From simple polling summaries to participant reports and demographic group overviews, OMBEA Response does it all.

4

PARTICIPANT FLEXIBILITY

Run presentations with anonymous voting or, where you prefer, identify students for individual performance tracking.

5

MORE FUN!

OMBEA Response includes quiz-friendly features such as team scoring, leaderboards and ‘fastest finger first’ summaries.

6

HUGELY SCALABLE

Poll huge groups when you need. ResponsePads scale up to 2,000 participants while ResponseApp voting is limited only by your network capacity.


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Events and Conference feedback solutions

Exceptional Interactive Conferences.

Use interactive polling with your PowerPoints to make your conference a stand out success for every delegate.

Conference organisers enjoy…

OMBEA interactive conferences and events

…when using OMBEA to engage delegates, measure feedback, run focus groups and conduct general assemblies.
And sometimes, just for fun!

Events and Conference OMBEA testimonials

Conference OMBEA testimonials

An easy upgrade for any conference

OMBEA Response is our interactive voting software. It’s drop dead easy to add polling questions to your PowerPoint slides so you engage the audience and captive live feedback throughout your event.


1 Build your slides.
Add interactive slides to your presentation. Our software enables everything a range of question types.



2 Present!
Delegates respond with OMBEA ResponsePads or their own smartphones, tablets and laptops.



3 Get Results.
Share live results as you go and use our reporting suite to inspect the detail from multiple angles.


Conference interactive OMBEA with delegates
OMBEA Response is ideal for any conference of any size. Whether you’re expecting 20 delegates or 2,000, this is the best way to create an atmosphere that delegates will remember. And once the day is over, use the voting technology to capture instant delegate feedback, saving yourself hours of tedious work!

Great conferences

Great conferences combine engaging presentations, deep knowledge sharing, and buzzing networking breaks. Achieve this and your delegates will keep coming back for more!

It’s tough to stand out

With so many conference providers competing in your field, how do you stand out? How do you ensure delegates enjoy themselves and come back for more?

Hers’s how

OMBEA Responsemakes delegates more engaged during presentations, and more chatty during networking time. Use it to replace evaluation forms and you’ll see for yourself.


OMBEA Response Microsoft PowerPointEasier to use.

Interactivity is driven by OMBEA Response™ for Microsoft PowerPoint. Designed from the ground up to be the easiest audience response software you’ll ever use. Just add some interactive slides, collect responses and see the results instantly.


OMBEA response with smarter handsetsSmarter handsets choices.

Delegates respond using OMBEA ResponsePad™ or their own tablets and smartphones via OMBEA ResponseApp™. You can combine both in the same conference to ensure everyone is included.


OMBEA response with powerful reportsFaster evaluations.

Generate instant reports in Microsoft Excel and Adobe PDF format. From summary overviews to demographic analysis, the reports make light work of your evaluation and feedback forms. No more manual data entry!


1SIMPLE TO USE

Designed to be a natural part of your PowerPoint presentations. If you know how to use PowerPoint, you already know how to use OMBEA Response!

2

SMARTER QUESTIONS

Use OMBEA Response for multiple-choice, multiple-response, grouping, and even free-text word cloud questions to get the feedback you need.

3

POWERFUL DATA

Export data in multiple ways. From simple polling summaries to participant reports and demographic group overviews, OMBEA Response does it all.

4

MORE FUN!

OMBEA Response includes quiz-friendly features such as team scoring, leaderboards and ‘fastest finger first’ summaries.

5 HUGELY SCALABLE

Poll huge groups when you need. ResponsePads scale up to 2,000 participants while ResponseApp voting is limited only by your network capacity.

6 PURCHASE AND RENTAL OPTIONS

Purchase your own kit if you run frequent conferences, or just rent OMBEA Response form us as and when you need it.


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OMBEA features

Enjoy more flexibility.

When building your questions you have two software options. Both are freely available to you.


OMBEA Response™ for Microsoft PowerPoint makes your questions a natural part of your PowerPoint presentation.
OMBEA features laptop Microsoft


OMBEA Response 360™, our floating toolbar, works alongside any other presentation environment such as Apple Keynote, Prezi, and more.
OMBEA features on laptop with Apple Mac


Ask better questions.

OMBEA Response supports many question types including:

Multiple-choice

Present up to ten options and get one response from each participant.

Multiple-response

Present up to ten options and get multiple choices back from each participant.

Priority questions

Get your participants to respond with multiple options ranked in order of priority.

Likert scales

Use a classic Likert scale and quickly measure opinions on any topic.

Before and After comparisons

Ask a question. Ask it again. See the difference you’ve made.

Open-ended questions

Invite ResponseApp users to respond with free-text answers to your questions.


OMBEA features with deeper insights

Get deeper insights.

Enjoy a range of analytical tools for further examination of your response data.

The Group Analysis feature slices the responses by any demographic group you choose.


OMBEA think freely features

Think freely.

In conjunction with OMBEA ResponseApp, your presentation becomes a free-flowing expression session.

Encourage open thought, collect specific feedback, or just get creativity flowing with our word cloud tool.


OMBEA competition features

Encourage competition.

The competition features add an extra level of fun!

Divide your audience into teams and run quizzes. Rank team performance or single out top-performing individuals as you go.


OMBEA hard choices features

Make hard choices easy.

The comparison features make group consensus easier to reach.

With options for multi-criteria paired comparisons, competing ideas can quickly be assessed against each other and summarised in a single, clear chart.


OMBEA response with powerful reports

Instant reports.

OMBEA delivers many instant reports in Microsoft Excel and Adobe PDF format.

Powerful Reports.

Generate summary overviews. Analyse your data by demographic sub-groups. Track responses and performance from individuals for instant assessment on the go.

Advanced Merging Facility.

Go a stage further and merge data from multiple presentations for the bigger picture.


OMBEA Connect™

Your central data hub.

OMBEA connect campus managementGet all the response data from your entire organisation in one place with our optional OMBEA Connect cloud. Track performance, monitor site-wide usage, and manage it all centrally.

Track and improve performance.

Give presenters and students access to personalised overviews of pass and fail rates, detailed performance, and attendance.

Site Analytics.

OMBEA Connect tracks details on OMBEA use by Presenter or by Department over any time period, so you can improve adoption as you go.

Central Management.

Manage all your users from one simple dashboard. Delegate control and administration by department for straightforward management.


The Tech Broker - impartial advice

The Tech Broker - impartial advice
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